Public Sector Customer Service Quiz

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GeneralCivil Service Examcivil-servicegovernmenttest-preppublic-sector
Public Sector Customer Service: a General level Civil Service Exam quiz. Test your knowledge with 15 questions!
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Questions

Question 1
What is the first step when dealing with an angry citizen?
A Ignore them
B Call security
C Listen patiently
D Argue back
Question 2
In public service, 'transparency' means:
A Being open and honest
B Using technology
C Working in secret
D Moving fast
Question 3
What is the goal of public service?
A To serve the public good
B To reduce office hours
C To win elections
D To make a profit
Question 4
If you don't know the answer to a question, you should:
A Admit you don't know and find out
B Change the subject
C End the call
D Guess
Question 5
Professionalism includes:
A Using slang
B Wearing casual clothes
C Eating at your desk
D Being polite and punctual

📋 This quiz has 15 questions in total.

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