Teller Service Excellence Quiz

Question 1

A customer is angry about a fee. What is the best first step?

A Call the police immediately

B Listen actively and stay calm

C Ignore them

D Tell them to leave

Question 2

What is the first thing a teller should do when greeting a customer?

A Look at the computer screen

B Ask for their account number

C Smile and greet them professionally

D Ask how much money they want to withdraw

Question 3

If a customer asks for information about another client, what should you do?

A Politely decline due to privacy policies

B Share the information to be helpful

C Ask your manager for permission

D Share only the balance

Question 4

What is the primary goal of a bank teller?

A To sell new credit cards only

B To provide accurate, helpful service to customers

C To design new bank logos

D To manage the bank's stock portfolio

Question 5

A customer provides a check that isn't signed. What do you do?

A Refuse all business with the customer

B Sign it for them

C Ask the customer to sign it

D Process it anyway

Questions